Cancelling Batched Jobs in Order Manager
Order Cancellation (status change) supports orders that have items that have been batched. When a batched order is cancelled there are three possible outcomes depending on the status of the associated batches.
- Batches that have reached the "In Production" status will be left alone as it is assumed that the artwork is out on the factory floor. The order status will still be changed to "Cancelled" prevent any shipping from occurring.
- Batches that are in the "In Production (Stock Picking)" Status will have the relevant cancelled item/s removed from the batch. The batch will then be scheduled for regeneration. The batch will still be treated as if it was full.
- Batches that are in the "Pending Generation" Status will have the relevant cancelled item/s removed from the batch. The batch will then be scheduled for regeneration. The batch will still be treated as if it was full.
- Batches that are in the "Filling" status will have the relevant cancelled items removed and will continue to fill allowing the removed slots to be filled again.
If the removal of items due to cancellation results in the batch reaching zero items the batch will be put into an "Archived" status.
The current status of any batch can be seen in withing the Production module under Jobs, as shown below.
Related Articles
Order Manager | Customer Services: Finding Order Information and FAQ's
Overview This document will outline how the system can be used to address common order and customer service based queries experienced by Retailers (and Fulfillers). The Platform is designed to offer a self service Order Management System. Retailers ...Order Manager | Returns
Introduction Returns is a part of the Kornit X Sales module, allowing for customers to request a return which can then be managed and returned to a return bin on individual orders. Once an item has been returned a Return Shipping Label will be ...Product Manager | Updates
Introduction As part of all products within Catalog > Product Manager there is an option to add updates to products. For example, if a blank product has had a range of new aspect option colours or print sizes added there will be a history audit trial ...CSV Order Import Breakdown
The following article has been split out from the existing Generic FIlesystem article to show users how to use a CSV format to import textual orders into Order Manager found within the Sales module of the Kornit X Platform. For information on setting ...Standardised Order Errors | Setup
Introduction The following article has been created to detail how to set up standardised order errors enabling a clearer & more concise way to report back error patterns from the fulfiller by grouping these by error type in the Kornit X Platform & ...