Product Creation Services | General Information

Product Creation Services | General Information


Process Overview

Once your order is placed and payment confirmed, you will be contacted by a member of the KornitX team via our Zoho Project Management system and asked to supply assets and setup information for your products.

We request this because we don't know your products as well as you do, so we rely on the information that you provide us with to allow our Product Creators to configure the Products to meet your expectations, and most critically fulfilment requirements if we are setting up Blank products. We think of this information as an instruction manual that tells us how to put your products together.

There are two components to any paid services job, the production spreadsheet and the assets we will use to create the product.

Production Sheet
You will be provided with a link to a shared production spreadsheet where you can complete information about your products.  We will use the spreadsheet to import the job into our onboarding system in the platform.

One Drive Folder
You will be provided with a link to a shared one drive folder where you can upload any images or other assets required to set your products up in our platform.

For a detailed overview of the information that we require, please see these dedicated articles;

Blank Products



 

Virtual Products



Critical: Failure to supply assets or product information will stop us from being able schedule into production - this will affect lead times. 

Critical: Failure to supply accurate or detailed information may have implications on how the Product is configured by the Creators Team. This can lead to Products being configured incorrectly. In these scenarios any change requests may be subject to additional costs.

Once we have the necessary information, the products will be added to our Jobs system and created to the supplied specification. As soon as these products are ready, you will be contacted and asked to review them via our Approval System where you can confirm the products match your preview and print specifications and that you're happy to sign them off.

Product Approval System

The approval system houses all of the products that are ready for your review. It should be noted that at this point, the User Interface and the Print Area functionality may not yet be as you desire - this stage primarily serves as a chance for you to assess the visual quality of the Product, basic functionality along with any colour changes etc.

Should you have any issues, please provide detailed feedback in the comments box of the Approval System and click Fail. Your comments will be reviewed based on the original specification and then passed on to the Creator to make the required alterations. After the alterations are made you will be provided an updated Approval Link. Once the product PASSES the approval stage, the product is added to your category in the KornitX ready for you to access. 

Please see our dedicated overview articles on the Product Onboarding Process for an in depth look into how the Approval System works.


Critical Note: Approval links will remain active for a period of two weeks (10 working days). If you have not reviewed the Products by the end of this period then the model will be automatically approved and locked.

Further Information / Queries

Should you have any questions regarding the information in this document, you can contact your Implementation manager (if you have an active project with KornitX).  Existing customers can visit our support portal at https://support.kornitx.net/portal/en/home to get in touch with us if they have any queries.