**Please Note**
Any user supplied content will be considered as pre-approved based on its overall aesthetics. Additionally the model dimensions will be presumed to be correct. With this in mind, please ensure that you are happy with the shape/appearance/scaling of the 3D model, and the quality of the texture map supplied. We will not amend the model geometry in any way, other than to apply the necessary materials for use on the CPP.
If the model files have a higher polycount than specified they may be rejected. In some cases we may be able to reduce the count in-house - although this will have implications on cost.
It is vital that the model is correctly scaled and the UV’s are 1:1 - failure to supply content to this specification may cause undesirable consequences. eg a mismatch between the 3D visual and the actual print output generated by the system. Alternatively, if a problem is detected prior to configuration, the model may be rejected.
Should a model file be rejected more than once - additional costs may become applicable. This is because the file has to be manually checked by our Modelling Team. If this is the case, it may be worth considering using our services to fix the UV problems so that we can proceed without further delay. This additional service will incur a cost based on the amount of work required (as generally any altered UVs then requires an updated texture map).
*Once all of these instructions have been followed, we will take the model file and configure the materials ready for export. It cannot be guaranteed that the model will display 100% correctly first time. Sometimes there may be glitching artefacts or other rendering problems due to conflicting polygons / topology that only become apparent when the model is imported into the CPP system. If this is the case, it may be required that the model files be altered and re-exported again to see if the issues can be resolved.