Company Settings | SLA

Company Settings | SLA

Introduction

This article has been written to detail setting up a fulfiller company type with SLA (service level agreement) for all orders. The SLA timings will take the lead time in days from products set ecommerce data and use the SLA set timings and days of production to work out when an order will be sent. 
As an example if an order is made on Monday at 10:37am the order will check against these SLA and Ecommerce settings and ensure that the order is sent at exactly 10:37am on the Wednesday. However, if production for Wednesday was shut the production would not start until the next day production is open. 
For products that are part of an order routing network, it's now possible to set the Lead Time (In Days) on a per fulfiller basis, rather than in the products' eCommerce tab as mentioned above.  Please see the Adding Products to a Network section of the Order Routing Networks article.

How Do I Set SLA?

In order to set SLA against a fulfiller companies settings simply begin by heading into "Companies" within the Settings cogwheel shown below. 

Within the companies menu head to your fulfiller company, this can be done by setting the filter to only show fulfiller company types with the "type" dropdown.  

With a fulfiller company ready, edit the settings and head to advanced as shown below. Within the advanced settings the "SLA" option can be seen.

When clicking into the SLA menu the settings can be seen which can be set. 

The options that can be set within the SLA menu include enabling the calculations, timezone, cut off time as well as enabling and disabling production days. The first toggle to enable is the "Calculate Required Dispatch Date", without this the SLA Calculations will not work. 
The fulfiller products should all have lead times set within Ecommerce data, without this the SLA calculations will not work as intended. 
Once the initial toggle has been activated users can set the Timezone of which production will run, the list will include all available timezones. In a similar way the "Cut Off Time" can be set in the hours, minutes and seconds (HH:MM:SS) of when production per day of production. 

The Production Days toggles are the last options that can be enabled for days when production is running and this is from Monday-Sunday.

    • Related Articles

    • Settings | Creating Companies

      Introduction Users of the Kornit X Platform can create multiple companies depending on their subscription. For those with Enterprise subscriptions please use the following article to create multiple companies. Please note if you are unable to create ...
    • Catalog | Product Manager - Advanced Settings Search

      What Is the Advanced Search? The Advanced Search is a feature found within "Product Manager" to be able to search through your catalog of products. From the basic list you can search via the ID, Name, SKU, Category and Fulfiller but there are a lot ...
    • Shipper Integration | DPD Enterprise Service Gateway (ESG)

      Introduction & Prerequisites Kornit X has created this shipper integration to connect with companies which can integrate with DPD Enterprise Service Gateway to allow for shipping label creation via dispatch scan points. Once an item has been scanned, ...
    • Companies Import

      At Kornit X we offer this quick solution to create multiple companies at once. How Do I Use This Imports? To be able to access this import, simply head to the "Companies" section which is found in the top corner cog wheel of the system. This has been ...
    • Retailer Integration SKU Mapping Advanced Settings

      There are 2  advanced company settings in the "Incoming Orders / SKU Mapping" section on a retailer company in OMS: - Restrict to Retailer Categories - Restrict to Supplier Owned The first of these allows for the situation where the same SKU may be ...