Uploaded Product Designs can be managed / maintained in the platform and re-used to create Virtual Products. Continue to add more PSD files to expand your design library.
Q - Why are colours of my design are different after import?
A - Check that your file is RGB colour prior to import. CMYK files will be auto-converted to RGB which can lead to inaccurate colours.
Q - Why is the text on my design in platform a different size vs my original design in photoshop?
A - Point sizes are converted because the KX platform uses CSS Pixels for text size. This means that changes in size are likely to occur. It is strongly advised that all imported designs are reviewed and updated in platform if necessary. Interactive tools are available to resize your text to the desired size.
Q - Why does text at an angle or on an arc get removed?
A - That information cannot be read when the file is imported. That means all text will come in horizontally by default. You can interactively edit your design in platform to rotate text. In the future we hope to enhance the interactive tools to also offer arc tools too.
Q - Why is my design showing with a different font?
A - All PSD Designs should only contain fonts that have already been installed in platform. If fonts are used in a design that do not exist within platform, the system cannot allocate the desired font to your imported design. It will therefore be substituted.
Q - The PSD file won't import / errors / times out?
A - Failure to import is usually tied to PSD formatting, file structure, or overall file size. Make sure the layers are simple text or raster images only - we recommend 10 or less.
A - Remove any filters / effects / masks and layer groupings.
A - If the PSD is very large (in mbs), make the canvas smaller or consider merging raster layers to reduce the file size.
Q - Why has my text stroke / pattern disappeared?
A - Photoshop modifications cannot be retained, so will be ignored during the import process
Q - My design shows text underneath an image - why is it switched after import?
A - Platform always sits text on a layer above imagery