PLEASE NOTE
Custom Gateway are in the process of migrating our support software in order to better help our clients with some more advanced features. This will mean that ticket numbers may have changed and some comment history is not visible to clients on historical tickets. Please be assured that Custom Gateway Support Engineers do still have access to all previous comment history for reference.
We are aware that the migration may cause some slight disruption and where it does we apologise, we hope to have the process complete quickly.