GENERAL PLATFORM SUPPORT
Removal of Facebook and Instagram Image Sources
At the start of June 2023 the Image upload sources available through KornitX Smartlinks for Facebook and Instagram will be deactivated. These features of the platform are very rarely used and the maintenance of them, given new policies by their ...
Kornit X Platform Version 3 FAQ and Troubleshooting
Kornit X have released version 3 of our platform interface which comes with a whole host of enhancements. V3 can be accessed via this link - platform.kornitx.net The below video is a webinar discussing the new UI changes. The presentation shown ...
Brave Browser Support
This article has been created to highlight that our systems are supported within the Brave browser system. This means that now when loading iFrames within the Brave browser these will also load for any customers of yours that use the Brave Browser.
Languages Support Within Platform
When using the Kornit X Platform, you are able to load the system in your chosen language. We currently offer support for the following languages within our platform, which are listed below. Deutsche - German Nederlands - Dutch English - British ...
Deactivating a Dropship Company
Occasionally, a fulfiller may wish to stop fulfilling orders for a particular sales channel and in order to do so, the following steps must be carried out in the Companies section of the platform. Change the default order status of the dropship ...
Platform Glossary of Terms
This article contains a glossary of terminology we use to try and help explain what each one means. TERMINOLOGY DESCRIPTION Accounting Integration We use these to pass information from the platform to accounting software API Application Programming ...
Support Portal - Overview
Support is changing! Shortly, we will publish a Support Initiation Document in which we will provide full details of the improvements to how our support services operate and prioritise cases, our enhanced out of hours emergency service and the newly ...
How to reprint a order that has been dispatched
If there a 'dispatched' order that needs to be re-produced e.g. it has been lost in the post, it is possible to duplicate the order or just to duplicate the item that needs to be re-produced in to a new order.
White Label CG Platform
A CPP Enterprise Subscriptions allows users to request a white labelled (own branded) version of of our CG Platform. This can be on the URL of the customers choosing - as standard we could set these up as companyname.custom-gateway.net unless a ...
What To Do If My Systems Appears Down
If you have issues accessing the Custom Gateway platform, there are some initial checks you can make to determine the nature or cause of the issue. 1. Check with other operators to see if the issue is present on just the device you're using or if ...