Embroidery | FAQ's

Embroidery | FAQ's

What is the biggest stitch file that can be delivered?

The maximum size embroidery file that can be delivered is 22500 square mm, which is equivalent to an area of 150x150mm. The width or height can be larger as long as the corresponding value does not equate to an area larger that 22500 square mm in total. For example, these 3 print sizes cover the same area:

  1. W150 x H150mm = 22500 square mm
  2. W75 x H300mm = 22500 square mm
  3. W300 x H75mm = 22500 square mm

What file formats are available? 

Embroidery files can be delivered as either EMB or DST format. You can specify your preference to your Onboarder at Custom Gateway, who will then set accordingly based on what files you want to receive in Order Manager.


What is the difference between EMB and DST?

An EMB file is Wilcom's native 'all-in-one' stitch format. It is becoming increasingly popular format due to its unrivalled stitch processor, true object based design and stitch quality. Everything is saved in the one file – stitches, colours / colour sequence information, production instructions, design outlines. 

A DST file is a Tajima Machine Embroidery format (ie. files with a DST extension are able to be read by a commercial embroidery machines). The information in the DST file allows the industrial embroidery head to know where to stitch and what colour thread to use.


How can I view Embroidery files?

Firstly, you must generate the stitch files via a test order - if you are new to Custom Gateway work with your Onboarder to do this.

*The Print Test facility does not offer stitch file generation capabilities - stitch files can only be generated via test orders 

Wilcom offer a free version of their software called TrueSizer, that can be used to open / amend EMB or DST files, and convert into various other popular formats. TrueSizer software is available here:


How do I specify a default Thread Chart to be matched to?

The default thread chart used is Madeira Classic 40.tch - the system will always match artwork colours to this thread chart if another is not specified for use. The standard thread chart list contains over 70 options. A list of these, along with additional information can be found in the following article: THREAD CHART MATCHING

The thread chart has to be set by Gateway Staff against your company on CPP - please liaise with your Onboarder. Existing customers may visit our support portal at at https://support.custom-gateway.com/portal/en/home and create a new ticket with details of the thread chart you want to match to.


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